Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

This includes information that can be used to identify you, such as:

• Full name and contact details (email address, phone number, mailing address)
• Student information (age, grade level, instrument preferences)
• Billing and payment information
• Account credentials for our learning portal
• Communication preferences

Non-Personal Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring websites and search terms
• Cookie and tracking data (see our Cookies Policy)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our music education services
• Processing registrations, enrollments, and payments
• Communicating with you about lessons, schedules, and events
• Personalizing your learning experience and recommendations
• Improving our website, services, and customer support
• Sending promotional materials (with your consent)
• Complying with legal obligations and protecting our rights

We process your personal information based on the following legal grounds:

• Performance of a contract: When we need to fulfill our obligations to you as a student or parent
• Legitimate interests: When processing is necessary for our business operations
• Consent: When you have given us explicit permission for specific processing
• Legal obligation: When we need to comply with applicable laws

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We engage trusted third-party companies to perform functions on our behalf, such as:

• Payment processing (Stripe, PayPal)
• Email marketing and communication platforms
• Website analytics and performance monitoring
• Customer relationship management systems

These service providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Regular backups and disaster recovery procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we commit to implementing and maintaining reasonable security measures.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request limiting the processing of your data
• Portability: The right to request transfer of your data to another organization
• Objection: The right to object to processing of your personal data
• Withdraw consent: The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

7. Children's Privacy

Our services are directed to students of all ages, including children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy.

For children under 13, we:

• Require verifiable parental consent before collecting personal information
• Only collect information necessary for participation in our programs
• Allow parents to review, update, or delete their child's information
• Do not condition a child's participation on providing more information than necessary

Parents or guardians who believe we may have collected personal information from a child under 13 without proper consent should contact us immediately so we can take appropriate action.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also notify you via email and/or a prominent notice on our website prior to the change becoming effective if the changes are material.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.